GL Exporting issue
Below is how Pacific harbour Export pos data directly to MYOB. In the pic is the location path of this page. This is where the exporting of data happens.
When experiencing issues, the only way to work out what data was sent, is to look at the below log file, find the line like the example below.
From here Robyn was able to see what POS sent. In this case the GST totals didn’t match MYOB, which caused an error in the MYOB interface with something like “GST totals don’t match”.
This is somehow caused due to the rounding swiftpos does on each item, that calculates the GST total and why sometimes the values might be out. In this case above the totals were out by 0.01c. To fix this Robyn had to adjust figures.
In this scenario, if this happens, we need to contact her’(by emailing robyn@rlhconsulting.com.au), provide a copy of the log file if possible, so that she can see the difference between the two interfaces and adjust this figure. At the moment, there isn’t much that can be done without swiftpos being able to identify the mismatch on the upload of data.