Troubleshooting
Symptom: Looking at the v2u service logs (BackOffice: C:\Venue2U\Logs) SendOrder Response is taking more than 15 seconds. Things to check: Config...
Mon, 7 Aug, 2023 at 4:47 PM
These steps helped when Cab Sports changed gaming providers. Try to login to V2U with the guest member id it will bypass the cache. Look at the V2U log...
Tue, 31 Oct, 2023 at 11:57 AM
The vis for this is setting the correct default printer for a location. Go to dashboard > locations > <location> \ default printer Set i...
Tue, 21 Nov, 2023 at 9:16 AM
TABLE OF CONTENTS Location Quick Notes Common Events General notes Sync caused by automated schedule or 'refresh app' button on dashboard S...
Thu, 18 Jan, 2024 at 10:28 AM
If after refreshing the APP the Post Links for a particular product aren't showing; There is a good chance the product exists on another Layout tha...
Tue, 2 Jan, 2024 at 2:25 PM
Scenario: "Cart not found" error in V2U for a site using Max Gaming members and the SwiftPOS Cloud API 1. Go to V2U Dashboard > Select Site &g...
Thu, 16 Jan, 2025 at 3:59 PM